From mistake fares to tarmac delays, passengers responded with everything but silence as customer service-related complaints against U.S. airlines rose 33% during the past year. Overall complaints are up nearly 60% year-over-year for U.S. airlines, and customer service specific complaints, 1,770 to be exact, represent 11.3 percent of the nearly 12,000 complaints U.S. carriers received between J...
Thai Airways International Pcl has been losing more money even though tourism to Bangkok, Phuket and Chiang Mai is setting records. Thailand’s government just warned executives to finally fix the operations or face consequences. The national carrier’s woes include too much debt, an inability to fill seats and price competition from full-service rivals including Emirates and budget a...
Duncan Aviation is proving here in Las Vegas that watching paint dry is anything but dull. At its display area (Booth N4910) the aviation services provider is showcasing a time-lapse video of what it calls the most complex and costly paint scheme design and application the company has ever undertaken, recently performed on a Gulfstream V. Unique in both layout and materials, the desig...
Honeywell Aerospace launched a new Mechanical Protection Plan (MPP) for the Gulfstream G200 and Bombardier Challenger 604/605. With the new plans, Gulfstream and Bombardier operators will have coverage for components on their environmental and cabin control systems, reducing maintenance time and costs. Under the terms of the new Mechanical Protection Plans, operators can get part...
AviationGlass & Technology (AG&T) is here at NBAA showcasing its patented AeroGlass lightweight, ultra-thin glass products. They are the first approved for use in aircraft cabins under EASA’s Part 21G requirements, according to the company. That distinction was earned when AG&T (Booth C10146) received in June an EASASTC for instal...
An award to two consortia to design, construct, finance, develop, operate and maintain FBOs at Delhi Indira Gandhi International Airport for 20 years and upgrade the present facility in phases is being called a monopolistic move by the general aviation industry. Airport management company Delhi International Airport Ltd. (Dial) would not comment about the award. Following two earlier...
The newly-established ADA Millennium – the management consultancy joint venture between Abu Dhabi Aviation and the UK's jcba – says it has secured a major restructure and performance improvement contract for a leading Canadian MRO and that its business pipeline includes projects in the UAE, Saudi Arabia and Europe. “We are in the early stages but the synergies between...
Boeing and KLM Royal Dutch Airlines are celebrating the delivery of the airline's first 787-9 Dreamliner. Over the coming years the 787 will play a key role in the Dutch flag carrier's fleet renewal and expansion. KLM acquired this airplane through leasing company AerCap. "We are very proud to welcome our first Boeing 787 Dreamliner today," said Pieter Elbers, KLM Preside...
Al Bateen Executive Airport has said that it has doubled the exhibition space for Abu Dhabi Air Expo 2016 in response to huge demand from key industry professionals to participate. Abu Dhabi Air Expo 2016 is being held from March 8th to 10th, as part of Abu Dhabi Aviation and Aerospace Week. The event will occupy nearly 60,000 square meters of space at Al Bateen Executive Airport. Dass...
Bombardier has marked the upcoming delivery of two new entry-long range Global 5000 aircraft to be operated by longstanding partner and leading business aviation services organisation ExecuJet Middle East of Dubai. ExecuJet Middle East will manage the aircraft on behalf of two customers in the region. “The business jet fleet in the Middle East has more than doubled in the past 10...
The partnership between Ukraine and Saudi Arabia was boosted at the final day of the Dubai Airshow by the signing of MOUs for ten Anotonv aircraft that are being developed in the Kingdom VIP visitors to the Antonov display on Thursday included HH Prince Turki bin Saud Mohammed Al−Saud, president of King Abdulaziz City for Science and Technology (KACST) and other official KSA representativ...
The International Federation of Air Line Pilots' Associations (IFALPA), the Montreal-based 'Global Voice of Pilots' says it's looking to secure ties with Middle East carriers but admits it's got work to do to overcome “prevailing misconceptions” of its purpose. IFALPA’s President, Captain Martin Chalk, has been on a ‘fact-finding’ visit to the r...
