50 SKY SHADES - World aviation news

EK521 passengers ‘touched’ by Emirates compensation announcement

Download: Printable PDF Date: 12 Aug 2016 15:01 categories:
Publisher:
EK521 passengers ‘touched’ by Emirates compensation announcement - Airlines publisher
Krista Kuznecova
Country: United Arab Emirates Aircraft: Airplanes Airline: Emirates
Source: Gulfnews

Emirates flight EK 521 accident survivors, who have received emails confirming $7,000 (Dh25.712) compensation per passenger, have lauded the airline for its prompt and professional handling of the damages and personal follow up.

Of the $7,000, passengers have been informed that $2,000 is in respect of loss of luggage and personal effects and $5,000 is for any other damages they have suffered as a result of the accident, plus a full refund of the ticket.

Many passengers on Thursday told Gulf News that they had been assured that the amount would be credited to their account within two weeks.

In a statement, Emirates said: “We remain in contact with the passengers and can confirm that Emirates has offered financial assistance to meet their immediate needs. This includes support for their lost baggage items, as access to the aircraft is still highly restricted while investigations are under way, as well as medical expenses and other incidental expenditures. We are also refunding their tickets.”

In accordance with international laws, the airline is obliged to pay only $1,570 per person for the loss of baggage and personal effects.

In the email sent out to passengers, a copy of which was obtained byGulf News, Tim Clark, president of Emirates airline, declared that Emirates was making “an additional payment of $430 for the lost luggage above and beyond its legal obligations in respect of [their] traumatic experiences.”

The $5,000 additional payment, he said, was “in respect of any other damages that [passengers] have suffered as a result of the incident”.

Dr. Shaji Kochukutty, whose five-member family was aboard the plane, said the prompt and professional announcement was highly commendable.

Echoing his view, Mohammad Basheer Abdul Khadar, a survivor who went on to win a $1 million raffle, appreciated the airline “for going beyond the international rule in compensating for lost luggage”.

“They showed their presence of mind, professionalism and high standard not just during the rescue work. The follow up they made with the passengers and this compensation announcement also show exactly that,” he said.

Another passenger, Susan John Thomas, said she has been touched by the follow up from Emirates.

“I am extremely touched by the way Emirates calls me every day to check how I am… That question makes a lot of difference to us,” said the English teacher who has been working in Dubai for 20 years.

“I am again touched by the beautiful words of the letter from the airline’s president. It is not about the compensation amount as what matters the most is God’s love and protection that guarded us….It is about the way they have touched our lives. I am happy that they are doing everything as per the international standard and it has been done so immediately.”

Resilience triumphs

Noting that flight EK521 on August 3, 2016 will forever live in the hearts and minds of the Emirates family, Clark wrote: “We will always be grateful to all our 282 passengers and 18 crew members, for having extraordinary courage in respect of what was an undoubtedly deeply distressing incident.

“In the hours that followed this incident, I have been extremely touched by the remarkable stories from many of you, our crew members, first responders, colleagues and well-wishers worldwide. There has been one common theme: resilience. Emirates has been tested and, by virtue of your strength and determination, and the extraordinary bravery of all concerned, I’m confident we will emerge stronger together.

“Anything that you were unable to retrieve at the time of the evacuation of the aircraft has most likely been destroyed…Please rest assured that if we are able to recover any of your belongings at any time in the future, we will endeavour to return them to you as expeditiously as possible, wherever you are at the time,” he added.

The email also mentioned a dedicated email id and contact number for the passengers to keep in touch with the airline.

 


Loading comments for EK521 passengers ‘touched’ by Emirates compensation announcement...


Recommended

Discover first demonstrator components for Wing of tomorrow

At the Paris International Air Show an announcement was made by GKN Aerospace.  The first demonstrator wing components for Airbus’ ”Wing of tomorrow” research programme has...

Aircraft data and enhance predictive maintenance capabilities - Airbus and United Airlines

United Airlines has become the latest U.S. airline to connect to Airbus’ open-data platform, Skywise, following an agreement recently signed between the airline and Airbus. United will leverage...

Thales’s new FlytX avionics suite for latest-generation helicopter programmes

The FlytX avionics suite will equip the future H160M Guépard, the military version of the H160 from Airbus Helicopters. FlytX is based on the Avionics 2020 concept unveiled at the 2013 Paris Air Show...

Paris Air Show Debut of Gulfstream G600

It is the moment right before making the first appearance in Paris, a step into stage lights for Gulfstream G600. A chance for aviation professionals and aviation lovers to discover that amazing aircr...