Aviation news analysis
50 SKY SHADES - World aviation news

Passenger claim proves Vueling’s “technical issue” wrong

Download: Printable PDF Date: 18 Jan 2018 07:23 category:
Publisher:
Passenger claim proves Vueling’s “technical issue” wrong - Airlines publisher
Krista Kuznecova
Aircraft: Airplanes

While aviation industry keeps expanding, its shortcomings are only getting worse – Eurocontrol 2017 data reveals increasing flight delays. Stuck in Barcelona waiting for her Vueling flight, Selin recounts herself and fellow stranded travellers to be stressed and anxious over their plans for the next day, while for some the accumulating tension was too hard to bear.

Travelling from Barcelona to Ibiza to meet her friend, Selin was disappointed to hear about the delay. Yet her feelings only worsened when the airline dug its heels and withdrew from further communication: “The most annoying part was being unaware of what happened. The staff was very unprofessional not giving us updates and neither I nor other travellers knew how long we were supposed to wait,” says Selin.

With Vueling’s staff ignorance towards passengers’ feelings, the atmosphere quickly got grim. By not taking action to control the worsening mood, the carrier had paved the way for worsening situation. Selin says “It was a really bad atmosphere and people were very angry.  Two passengers even had a fight inside plane, which I believe was a result of stress and tiredness.” 

After a while travellers were finally informed that the delay was caused by a “technical issue” and given a €50 discount for the next flight as an apology. Yet Selin was not satisfied with the gift, “The voucher was applicable only to a restricted number of flights and it had a short expiration term”.

The European law obliges carriers to pay out flight compensation ranging from €250 to €600 and provide assistance in the event of overbooking, cancellation and a delay of more than 3 hours. Airlines must inform stranded passengers about their right to flight compensation, but Vueling has tried to trick the exhausted travellers into a deceitful €50 vouchers instead. Selin was lucky enough to know about her right to a proper pay out, thus for her negative emotions were easier to endure, “Only if people would know their rights, disrupted flights would not be so stressful.”

“Every disruption which airline claims to be technical is worth double checking. According to the stats, only 0,6%  of all flight disruptions are caused by a claimable technical issue also known as manufacturing error. Too often airlines try to assimilate all disturbances as “extraordinary circumstances” which exempt them from their liability towards the air passenger rights,” explained Marius Stonkus, the CEO of flight compensation company SKYCOP. “The airline has to prove that the technical issue could not have been avoided even if all reasonable measures, including both financial and material, were taken. This means that only hidden manufacturing defects can excuse the carrier from liability.” 

Selin was happy to hear that it took less than a month for flight compensation company SKYCOP to get her delayed flight compensated. M. Stonkus says, “Each case is very different. Depending on difficulties we face, for example airline refusing to respond, the claim period may vary from few weeks to a year.”

About SKYCOP:

SKYCOP is a company, standing up for passengers and their rights in a fight against airline misbehavior towards flight refunds.

Company’s global online platform www.skycop.com offers hassle-free claim management for delayed, cancelled or overbooked flights to passengers across the world.

SKYCOP and its team of professionals with 10+ years of experience in aviation business, law and credit management is keen on restoring the justice in airline-flyer relationship and getting what legitimately belongs to those deprived of their personal rights.

Claim what’s yours now: www.skycop.com  



Loading comments for Passenger claim proves Vueling’s “technical issue” wrong...


Recommended

STG Aerospace wins order from Volotea for 45 full-colour liTeMood® LED cabin lighting systems

STG Aerospace, the pioneering aircraft cabin lighting specialist, is delighted to announce that its full-colour Airbus liTeMood® LED cabin lighting system has been chosen by Volotea, the Spanish l...

EBASCON 2019: New venue and date announced for the Ninth Annual European Business Aviation Safety Conference

“Working safely for a rewarding Tomorrow” will be theme of the next European Safety Conference for the Business Aviation Community  EBASCON, the industry’s key European Busin...

Boeing Forecasts Air Cargo Traffic Will Double in 20 Years

New World Air Cargo Forecast projects demand for 2,650 freighters over the next two decades Forecast shows air cargo traffic growing 4.2 percent annually Boeing projects air cargo operators will...

Field International shows trust to FL Technics: exclusive representation in almost entire Eurasia

MRO Europe, Amsterdam: FL Technics, a global provider of integrated aircraft maintenance, repair and overhaul services, has announced signing a cooperation agreement with an independent global enginee...