Ryanair, Europe’s No.1 airline, unveiled its 2017/18 customer experience improvement plan which forms Year 4 of its “Always Getting Better” (AGB) programme, including service, digital, ancillary and inflight developments. The new initiatives to be rolled out over the coming year include:
Connecting flights – on Ryanair’s network, then on other airlines
Even lower airfares and more of them
New bases (Frankfurt Main, Naples) and improved schedules
“My Ryanair” Phase 2 – improved profile, offers and incentives
“Plus” products improved– Regular, Plus, Flexi-Plus and Family Plus
Ryanair Holidays rolling out across all markets – 3,4,5 star hotels
Ryanair Rooms – more partners and more choice
Amazon of Travel – New search function
Into the Blue – bespoke travel content in the app in 5 languages
Express booking – pre-saved preferences for faster bookings (3 clicks)
Auto check-in – for both flights once return seats are booked
In London, Ryanair’s Chief Marketing Officer, Kenny Jacobs said:
“The success of the “Always Getting Better” programme over the past 3 years has been reflected in ever increasing load factors and record passenger numbers, which has seen our traffic grow by over 50%. In a year when Ryanair became Europe’s largest airline, carrying 120m customers and Ryanair.com became the world’s most visited airline website, we are pleased to launch Year 4 of AGBtoday, with an exciting range of initiatives in digital, product and ancillary.
As we expand the Ryanair route network, customers will for the first time be able to book connecting Ryanair flights on the Ryanair.com website, with a feeder flight service with other airlines following later this year. While we continue to innovate, the one thing that won’t change will be our low fares, and European customers will still enjoy the biggest and best choice of destinations, with the most on-time flights and a fantastic onboard experience, as we grow our fleet, traffic and routes.”
Ryanair Holdings Plc today (20 Mar) announced that it has entered into a binding agreement with Mr Niki Lauda to support his plan to develop and grow LaudaMotion GmbH, an Austrian Airline based in Vie...
The Latvian airline airBaltic, starting on March 27, will enter the summer season with nine new routes and improved schedule linking the Baltic region with sunny destinations in Europe, Scandinavia, C...
On March 7, in Paris, finalists of innovative composite solutions of the JEC World – 2018 were awarded. The winner in the Aerospace Industry nomination became the infusion technology...
Russian Federal Aviation Agency (Rosaviation) has issued a supplement to the certificate for Ka-226T helicopter that allows the machine operation at high temperatures. The document makes it possible t...
AeroCRS is proud to announce the launching of a new robust Analytics system which will run on Qlik Sense platform and will give every airline the ability to analyze their sales data, in order to get d...