Toronto Pearson has once again been named "Best Large Airport in North Americaserving more than 40 million passengers" by Airports Council International (ACI) World, the global trade representative of the world's airports. The win comes as part of ACI World's Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience in the opinion of their own passengers.
"Becoming the first North American Airport to win three years in a row in the 40 million passenger and above category reflects Toronto Pearson's commitment to enhancing the passenger experience," said Deborah Flint, President and CEO, Greater Toronto Airports Authority. "We want to thank our passengers for voting for us once again, and we want them to know we're continuing to work on improving their travel journey."
In 2019, Toronto Pearson added several new features to help improve the airport experience, including:
The ASQ program is the world's leading airport customer experience measurement and benchmarking program, measuring passengers' satisfaction across 34 key performance indicators. In 2019, more than half of the world's 8.8 billion travellers passed through an ASQ airport.
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