Aviation news analysis
50 SKY SHADES - World aviation news

Heathrow, world’s first ‘dementia-friendly’ airport

Download: Printable PDF Date: 18 Sep 2016 14:18 category:
Heathrow, world’s first ‘dementia-friendly’ airport - Airports / Routes publisher
Tatjana Obrazcova
Country: United Kingdom
Source: Star2

Heathrow Airport has declared itself the world’s first dementia-friendly airport after launching a programme that will train airport staff on how to help travellers suffering from cognitive decline. Air travel can be a stressful experience for even the seasoned frequent flyer. But add to that anxiety the complexities of dementia, and travelling can become an exercise in fear and frustration, says the Alzheimer’s Society in Britain.

To put them at ease, all 76,000 staff members working at Heathrow Airport will be trained on how to support these flyers – most notably security staff. Passing through security has been identified as a particularly stressful part of the airport experience. Security staff will be trained on how to identify potential flyers with dementia and reduce anxiety during this step of the process.

Likewise, frontline staff who work regularly with passengers with “hidden disabilities” such as autism, hearing and visual impairments and dementia, will undergo in-depth training, while designated quiet lounges will help affected passengers find calm.

The programme is also part of the Prime Minister’s 2020 Challenge on Dementia, which encourages businesses to become “dementia-friendly”.

Dementia is a worldwide concern, with the planet’s ageing population projected to bring the number of people living with the condition from 47 million today up to 135 million by 2050.

This is a unique and innovative programme that falls in line with a bigger airport trend health and wellness.

One of the popular programmes being copied at airports around the world is the introduction of yoga classes, to help harried travellers decompress and relax before boarding their flight.

Yoga classes are offered at airports in San Francisco, Dallas-Fort Worth, Chicago O’Hare, Helsinki and Heathrow.

Heathrow, world’s first ‘dementia-friendly’ airport


Loading comments for Heathrow, world’s first ‘dementia-friendly’ airport...


Brand new at LSGG: «Indoor» GPS within the Geneva Airpark 5* hangar

Increased comfort, time-saving and safety for business aviation pilots. Geneva Airpark, the «5* residence for business jets», is continuing to invest in new equipment which not only mea...


At NBAA-BACE 2018 - Booth #4079 - Milano Prime presents the new General Aviation Terminal in Malpensa, which is expected to open in June 2019. Milano Prime, the leader in Business & General Avi...

Gogo DASH gives visibility into onboard connectivity systems for an improved customer experience

Connectivity is often the biggest influencer on passenger satisfaction today. Passengers on business aircraft expect reliable, seamless connectivity, but they also want visibility into the perfor...

airBaltic Receives New Airbus A220-300 Aircraft

Latvian airline airBaltic on October 13, 2018 in Rigawelcomed the second to last Airbus A220-300jet for the year, registered as YL-CSL. By the end of 2018, airBalticplans to h...