50 SKY SHADES - World aviation news

Textron Aviation's Doncaster service centre bolsters support for Citation, King Air and Hawker customers

Download: Printable PDF Date: 15 May 2017 13:26 categories:
Publisher:
Textron Aviation's Doncaster service centre bolsters support for Citation, King Air and Hawker customers - Maintenance / Trainings publisher
Krista Kuznecova
Country: United States Aircraft: Airplanes

Textron Aviation announced it has added a second mobile service unit (MSU) to its Doncaster Service Center’s fleet, providing Citation, King Air and Hawker customers additional flexibility for scheduled and unscheduled maintenance events. Additionally, the facility recently received foreign approvals from Aruba, Bermuda and Qatar, allowing the Doncaster Service Center and the London Luton line maintenance station to provide maintenance to aircraft registered in those countries. These enhancements follow the service center’s recent authorization for Hawker maintenance and support, complementing the facility’s established Citation and King Air expertise.

“Expanding our capabilities at Doncaster has allowed us to bring factory-direct support to the entire fleet of Citation, King Air and Hawker aircraft operating in the region, and this strategy is clearly resonating throughout our customer base,” said Kriya Shortt, senior vice president, Customer Service. “There is no substitute for factory-direct service, which gives owners and operators peace of mind.”

Acquired in 2012 to provide a factory-direct solution in the UK, Textron Aviation’s Doncaster Service Center provides maintenance and support to Citation, King Air and Hawker customers. Staffed with more than 50 employees, including more than 30 technicians, customers receive factory-direct support that includes all scheduled light and heavy maintenance inspections, parts, repairs and aircraft on ground (AOG) services.

“We value our customers and the relationships we have developed with them,” Shortt said. “As our second largest customer base, we continue to invest in providing factory-direct solutions within Europe, further delivering value to our customers and ensuring they receive the highest level of support.”

Textron Aviation serves its European customers with six company-owned service centers, six line maintenance stations and a team of more than 450 employees, comprised of engineers, service technicians, field service representatives and sales personnel. In the last year, the company’s focused investments in Europe have resulted in localized 1CALL support, three dedicated rapid response aircraft serving the region and a European parts distribution center located in Düsseldorf, Germany, which houses more than 225,000 parts.

 



Loading comments for Textron Aviation's Doncaster service centre bolsters support for Citation, King Air and Hawker customers...


Recommended

A new Alsim ALX simulator for Cyprus faculty of aviation, university of Kyrenia

Alsim is pleased to announce the sale of an ALX SEP-MEP flight simulator, to the University of Kyrenia, Faculty of Aviation and Space Sciences, based in Kyrenia, Cyprus. The ALX, Alsim’s state-o...

New CEO calls on the Government to set out airports vision to unlock spare capacity

London Stansted’s new CEO, Ken O’Toole, has called on the Government to put in place a national aviation strategy that not only supports airports to grow but ensures the spare capacity ava...

BP announces $10 million investment and strategic partnership with leading on demand jet charter marketplace Victor

BP announced an initial investment and the creation of a strategic partnership between its BP Ventures and Air BP businesses with Victor, one of the world’s leading ‘on-demand’ marke...

AIR OPS Europe Brings Together Ground Support Community

Europe’s premier event for business aviation flight operations professionals saw a significant rise in attendance and enthusiasm at its second annual edition this week. Feedback from attendees,...