Aviation news analysis
50 SKY SHADES - World aviation news

Textron Aviation's Doncaster service centre bolsters support for Citation, King Air and Hawker customers

Download: Printable PDF Date: 15 May 2017 13:26 categories:
Publisher:
Textron Aviation's Doncaster service centre bolsters support for Citation, King Air and Hawker customers - Maintenance / Trainings publisher
Krista Kuznecova
Country: United States Aircraft: Airplanes

Textron Aviation announced it has added a second mobile service unit (MSU) to its Doncaster Service Center’s fleet, providing Citation, King Air and Hawker customers additional flexibility for scheduled and unscheduled maintenance events. Additionally, the facility recently received foreign approvals from Aruba, Bermuda and Qatar, allowing the Doncaster Service Center and the London Luton line maintenance station to provide maintenance to aircraft registered in those countries. These enhancements follow the service center’s recent authorization for Hawker maintenance and support, complementing the facility’s established Citation and King Air expertise.

“Expanding our capabilities at Doncaster has allowed us to bring factory-direct support to the entire fleet of Citation, King Air and Hawker aircraft operating in the region, and this strategy is clearly resonating throughout our customer base,” said Kriya Shortt, senior vice president, Customer Service. “There is no substitute for factory-direct service, which gives owners and operators peace of mind.”

Acquired in 2012 to provide a factory-direct solution in the UK, Textron Aviation’s Doncaster Service Center provides maintenance and support to Citation, King Air and Hawker customers. Staffed with more than 50 employees, including more than 30 technicians, customers receive factory-direct support that includes all scheduled light and heavy maintenance inspections, parts, repairs and aircraft on ground (AOG) services.

“We value our customers and the relationships we have developed with them,” Shortt said. “As our second largest customer base, we continue to invest in providing factory-direct solutions within Europe, further delivering value to our customers and ensuring they receive the highest level of support.”

Textron Aviation serves its European customers with six company-owned service centers, six line maintenance stations and a team of more than 450 employees, comprised of engineers, service technicians, field service representatives and sales personnel. In the last year, the company’s focused investments in Europe have resulted in localized 1CALL support, three dedicated rapid response aircraft serving the region and a European parts distribution center located in Düsseldorf, Germany, which houses more than 225,000 parts.

 



Loading comments for Textron Aviation's Doncaster service centre bolsters support for Citation, King Air and Hawker customers...


Recommended

Signature Flight Support inks deal with ATP Flight School for a nationwide flight support program

Signature Flight Support recently signed an agreement with the nation’s largest flight training provider, ATP Flight School, for a nationwide, full-service flight support agreement. Under the...

First Dassault FalconConnect installation completed

New service offers simplified, seamless flying office communications experience – The first aircraft equipped with Dassault's new FalconConnect integrated onboard communications system, a...

Honeywell Business Jet Aviation forecast projects 7,700 New Aircraft deliveries, valued at $251 billion

Deliveries in 2019 projected to be higher than 2018 with growth supported by new models entering service Purchase plans for the next five years are higher in North America and Europe, lower in As...

MILANO PRIME PRESENTS THE NEW GENERAL AVIATION TERMINAL IN MALPENSA AT NBAA-BACE

At NBAA-BACE 2018 - Booth #4079 - Milano Prime presents the new General Aviation Terminal in Malpensa, which is expected to open in June 2019. Milano Prime, the leader in Business & General Avi...