Dassault Falcon Jet is ramping up its customer support operations across Brazil to prepare for the influx of Falcon operators expected to attend the Summer Olympics Games in Rio de Janeiro, which open on August 5.
“The Summer Olympics attract one of the largest concentrations of business jet traffic of any event in the world, and we have been gearing up for quite some time to meet this extra demand,” said Geoff Chick, Vice President of Customer Service for Dassault Falcon Jet. “The full Falcon Jet support capability -- 24/7 Falcon Command Center, mobile repair teams, local service center and ground crews will be on call around the clock to assist customer needs for the length of the Games.”
Available resources will include a Falcon GoTeam in Rio for routine troubleshooting and a full range of AOG services designed to return grounded aircraft to service with minimum delay, backed up by three Field Technical Representatives and a Customer Service Manager. All will have full FAA, EASA and ANAC sign-off authority for all current production Falcons. Additionally, Dassault Aircraft Services’ company owned service center in Sorocaba, near Sao Paolo, has added $4 million in spare parts to its existing $6 million in inventory to further beef up the local support capability.
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