More than 70 maintenance experts from over 30 countries joined Diamond Aircraft’s first “After Sales Workshop” in Wiener Neustadt on September 11-12, 2025, to explore one key question: What changes deliver the greatest impact on customer experience?
Over two days, fleet operators, service centers, and OEM partners exchanged ideas in focused discussions and interactive sessions. A highlight was the use of LEGO® SERIOUS PLAY, which turned complex challenges into creative, hands-on solutions.
The workshop strengthened collaboration across the Diamond network and reinforced the company’s commitment to operational excellence, safety, and customer satisfaction.
Luca Giaquinta, Global Director After-Sales at Diamond Aircraft commented: “Our mission is to deliver the best possible experience while minimizing downtime. We are truly grateful to all participants for their energy and contributions. With steady progress over the past years in response time and case resolution, this workshop marks another milestone. The insights shared here will directly shape the future of our after-sales services.”
ATR identified 209 new domestic air routes in Indonesia that would be economically viable if served by regional turboprop aircraft. Total demand for these routes is 16 million passengers per...
FL Technics subsidiary FL Technics LLC, which provides Line Maintenance services across the Middle East, has expanded its approved capabilities by adding Airbus A350, Boeing 777, Boeing 787, and Boein...
TravelX announced that Kaszek, Latin America's leading venture capital firm, made a substantial investment in its platform, bringing the company's total funding to $45 million. The invest...
WestJet completed the transformation of its remaining all-economy aircraft, fulfilling its commitment to update the interior of all aircraft that were formerly operated by Swoop or Sunwing airlines. T...
