Aviation news analysis
50 SKY SHADES - World aviation news

Embraer creates new business unit dedicated to services and support

Download: Printable PDF Date: 21 Dec 2016 13:43 categories:
Publisher:
 Embraer creates new business unit dedicated to services and support - Manufacturer publisher
Krista Kuznecova
Country: Brazil Aircraft: Drones

Embraer announced the creation of a business unit focused on services and customer support, which will be led by Johann Bordais, who is currently serving as the Director of Services and Support for Embraer Commercial Aviation.

“The new business will bring together capabilities that are currently spread throughout different business areas to offer customers a broad portfolio of solutions,” said Paulo Cesar Silva, Embraer President and CEO. “We see an opportunity to expand and integrate services and support.”

The new business will start operating in the first half of 2017 and will be responsible for developing solutions in support of current and new products and services, as well as for managing the associated processes and resources. The daily customer relationship structure (sales and technical support) will remain under the responsibility of each business unit; Commercial and Business Aviation as well as Defense & Security.

“We are in a long-cycle business that is naturally demanding on services, favoring long-term relationships with customers,” says Johann Bordais. “For the customer, this initiative combines a long experience in customer service, with the agility and competitiveness of a service center. For Embraer, it represents an opportunity to obtain greater operational efficiency and recurring revenues.”

There are currently around 2,000 Embraer aircraft in operation, just in commercial aviation. In addition, there are over 1,000 Embraer executive jets, as well as defense planes. Over the next 20 years, an estimated 6,400 new aircraft will be put into service, in the category of commercial jets up to 130 seats, alone. In business aviation, forecasts indicate that there will be more than 8,000 new jets placed into service over the next decade, not counting the commercialization of the pre-owned fleet.



Loading comments for Embraer creates new business unit dedicated to services and support...


Recommended

Emirates Flight Training Academy participates for the first time in Bahrain International Airshow 2018

Emirates Flight Training Academy (EFTA) is participating in Bahrain International Airshow 2018 which kicked off today. This marks the first participation for the Academy at an air...

Airbus to deliver New Zealand’s first HEMS-configured H145s

The Helicopter Emergency Medical Services New Zealand Limited has selected Airbus’ H145, in response to New Zealand’s Health Ministry’s call to enhance its helicopter emergency medic...

ATR estimates a market of 100 regional turboprop aircraft for Japan up to 2025

ATR presented a product and market update in Tokyo at the occasion of the visit of its new CEO, Stefano Bortoli. Considering market and social-economic trends and developments, ATR estimates a need fo...

Punta Cana Airport's automated border checks speed passengers'journey

SITA’s automated immigration technology processes passengers in seconds Punta Cana International Airport (PUJ), the busiest airport in the Dominican Republic, is using SITA’s Automated...