Aviation news analysis
50 SKY SHADES - World aviation news

Sikorsky Launches Customer Experience 2.0

Download: Printable PDF Date: 14 Oct 2017 02:39 category:
Publisher:
Sikorsky Launches Customer Experience 2.0 - Manufacturer publisher
Krista Kuznecova
Country: United States Aircraft: Helicopters

Sikorsky announced the launch of its Next Generation Customer Portal for customers, providing an enhanced and more direct web-based location for all customer needs regarding maintenance and questions about their aircraft. The announcement was made at the 2017 NBAA's Business Aviation Convention & Exhibition.

Owners, operators and directors of maintenance will continue to access www.sikorsky360.com via any computer or mobile tablet device. The enhanced site now integrates the Sikorsky360™ content library and the former Sikorsky customer portal, allowing a single-stop to access technical content, publications and notifications, view subscription-based services, order parts, make claims, check inventory, request a quote and view historical data in a single location. Customers can also report an Aircraft on Ground event, view e-notifications, request shipments or quickly search for parts.

While this enhanced portal provides the ability to conduct all transactions online, Sikorsky team members are always available 24 hours a day, seven days a week via its re-vamped customer service phone line, 1-800-WINGED-S (1-203-386-3029 for international callers).

"More than 2,500 customers utilize our customer portal on a daily basis. In a continuous effort to enhance our customer service, we've improved the Sikorsky360™ site, allowing for a more user-friendly experience and more efficient communication with customers," said Sikorsky's Vice President for Commercial Systems and Services, Dana Fiatarone. "With this new development, we will continue to simplify flight and be the clear choice for solutions that keep customers safely flying at a lower total cost."

Sikorsky also introduced its NextGen HELOTRAC® Maintenance Management System. This revamped system is now more user-friendly and integrates with Sikorsky's offerings like Interactive Electronic Technical Manuals, maintenance planning, parts ordering and Health and Usage Monitoring. The improved system also offers additional fleet analytics and fleet management functionalities that can improve S-92®, S-76®, S-70i™ and S-434™ helicopter operator efficiency.  Customers can learn more about this offering by logging into www.Sikorsky360.com and subscribing to the HELOTRAC system.

For additional information about Sikorsky's civil products, visit: Sikorsky Commercial Systems & Services  



Loading comments for Sikorsky Launches Customer Experience 2.0...


Recommended

Russia’s first Boeing 737MAX delivered

Deliveries of Boeing’s new 737MAX family of the re-engined narrow-body aircraft to Russia began. Today, October 13, the first Boeing 737MAX-8 aircraft with a tail number VQ-BGW, painted in a gre...

Airbus, Delta Air Lines partner on Skywise open-data platform and predictive maintenance services

• As a recognized leader in innovation, Delta Air Lines partnered with Airbus to enhance Skywise • Through the agreement an additional 400 Delta aircraft will be connected to Skywise...

TAG Farnborough Airport announces winner of Flying Scholarship 2018

TAG Farnborough Airport has announced that 17-year-old Réshé Harrison has been awarded the TAG Flying Scholarship 2018 which provides training towards a Private Pilot’s L...

Royal Dutch Touring Club ANWB and Airbus sign framework contract for six H135s

Airbus Helicopters and air rescue operator Royal Dutch Touring Club ANWB, have signed a framework contract for up to six H135s with Helionix. Additionally, they have activated a first batch of th...