When we heard the story of this flight, our first instinct was to ask the experts for their opinion. SAFEsky Managing Director Frederick Reitz gave us all you need to know on this case study. On July 9, 2023, United Airlines flight 20, a Boeing 777, was in the air for 2 hours, en route from Houston, Texas, to Amsterdam, when a passenger in business class became angry when his first meal choic...
