50 SKY SHADES - World aviation news

Agency orders SkyGreece to prove it is applying its tariff and respecting passengers' rights

Download: Printable PDF Date: 04 Sep 2015 08:27 category:
Agency orders SkyGreece to prove it is applying its tariff and respecting passengers' rights - Airlines publisher
Tatjana Obrazcova

Following SkyGreece’s recent suspension of its operations, many complaints have been filed with the Canadian Transportation Agency. These cases are being handled through established dispute resolution processes.

Given the urgency of the situation, however, the Agency is taking additional steps to ensure that the carrier meets its legal obligations to the travelling public.

In a decision rendered today, the Agency indicated that it had arrived at a preliminary opinion that SkyGreece has failed to properly apply its tariff – its contract with passengers – and gave SkyGreece until 5 pm, September 3, 2015 to demonstrate why the Agency should not finalize a ruling to this effect.

In addition, SkyGreece must demonstrate if there is any reason it should not be required to:

take immediate corrective measures to properly apply the rules of its international tariff for all passengers affected by schedule irregularities, including
Informing passengers of their options and providing them with a copy of the tariff;
Immediately implementing the option chosen by passengers;
Establishing a 1-800 help line where passengers can be directed to a person who can accept and address their claim; and
Updating its website to fully explain the measures put in place to address the situation.
report to the Agency, within 5 business days, on the evolution of the situation and the measures taken by SkyGreece to comply with this order and with its international tariff applicable to this situation.

If SkyGreece fails to respond by the deadline, the Agency will order SkyGreece to apply its tariff and implement the corrective measures above.

Loading comments for Agency orders SkyGreece to prove it is applying its tariff and respecting passengers' rights...


Airspace Connected Experience: Pioneering Internet of Things in the aircraft cabin

Did you think about how fast the flying passenger connected experience is changing: improving, offering more opportunities and better services? Airbus A350-900 Flight Lab aircraft started...

AeroRooms Hotel and increased capacities of Airport Lounges - welcome to Prague Airport

Prague Airport has opened AeroRooms Hotel, which offers a total of fourteen newly renovated comfortable rooms accessible from both the public and non-public area behind the passport control. Hotel&acu...

A Suite of Boeing Digital Solutions for GainJet fleet

Boeing will provide GainJet a suite of Jeppesen flight operation digital solutions including Operator, JetPlanner Pro, FliteDeck Pro X and Aviator to optimize their fleet operation.  &ldq...

Need the fastest speeds available - choose LuxStream connectivity service for business aircraft

No need to discuss or explain why the speed of In-flight connectivity is so important, especialy in business aviation. United States customers will be the first lucky ones to have the acces to th...