50 SKY SHADES - World aviation news

Air Canada Not Honouring "Glitch" That Sold Flight Packages for 90% Off

Download: Printable PDF Date: 29 Aug 2015 18:11 (UTC) category:
Publisher:
Air Canada Not Honouring "Glitch" That Sold Flight Packages for 90% Off - Airlines publisher
Tatjana Obrazcova
Source: WCARN

It seemed like a chance to travel the world at bargain prices. For a short while, Air Canada's website was advertising 10-pack flight passes for C$800 - a deal John Risdon jumped on, thinking it was a deal of a lifetime.

"Maybe it's a seat sale, maybe it's a promotion they're offering," Risdon said. "It's advertised on their website, so I've got to get it."

But it was an offer too good to be true, he soon found out, when the airline yanked the tickets, citing a glitch in the pricing.

 

The package was actually supposed to cost C$8,000, and anyone who purchased it for C$800 would have the transaction cancelled, Air Canada said.

Although the airline returned his money, Risdon isn't happy with it reneging on the deal.

"I don't think they can charge you for something, advertise a certain price, take your money give you a receipt for it and then unilaterally change their policies to suit their mistake," Risdon said.

In Canada, there are laws against "bait-and-switch" advertising - offering a bargain price to consumers and turning around to say the deal isn't available.

And though this law is meant to stop businesses from luring shoppers with too-good-to-be-true prices, the wording of the law doesn't make clear what happens in cases of "glitches" or typos that accidentally lower a price.

Both The Brick and Lenovo have mistakenly offered huge discounts to customers in the past. Both companies gave customers some form of compensation for their mistakes, but didn't honour their accidental sales.

Delta Air Lines, however, did honour the cost of the tickets they accidentally sold for about 10 percent of their intended price in 2013.

But Chris Adam, who also purchased the C$800 package, said Air Canada wasn't budging.

"I called the consumer line and the call centre agent wasn't exactly helpful and said there had been an error and these wouldn't be honoured," There was an offer, there was acceptance, there is a binding contract," Rohn said.

He said the airline could potentially be obligated to honour the offer they made.

"Unless Air Canada can somehow show there was a genuine mistake ... it will be fairly difficult for them to get out of it, I would think," Rohn said.

Though the airline didn't say how many packages had been sold at the incorrect price, in a statement to CTV Calgary, Air Canada did say it would honour any bookings made before it caught the error.



Loading comments for Air Canada Not Honouring "Glitch" That Sold Flight Packages for 90% Off...


Recommended

To capture strong demand for dedicated freighter aircraft ST Engineering and Temasek to set up JV

ST Engineering announced that its wholly-owned aviation asset management unit has entered into an agreement with Temasek to set up a 50-50 joint venture  for freighter aircraft leasing. The...

Garmin first turbofan certification for GFC 600 digital autopilot

Garmin has received FAA Supplemental Type Certificate approval for the GFC™ 600 digital autopilot in select Cessna CitationJet 525 models1, the first jet certification f...

Australian service centers now able to service and support all in-country Cessna, Beechcraft & Hawker turbine aircraft models

Great news - Textron Aviation Australian company-owned Premiair Aviation service centers can now service and support all in-country Cessna, Beechcraft and Hawker turbine aircraft models...

Piper Aircraft is now offering AeroMech RVSM on M500/M600 aircraft

Piper Aircraft is now offering Reduced Vertical Separation Minimum (RVSM) certification as a factory option on the Piper M500 and M600 turboprop aircraft. The RVSM STC was approved by AeroMech&rs...