50 SKY SHADES - World aviation news

Air Canada strands passengers in Manchester for two days

Download: Printable PDF Date: 25 Jul 2016 01:34 category:
Publisher:
Air Canada strands passengers in Manchester for two days - Airlines publisher
Tatjana Obrazcova
Country: Canada Aircraft: Airplanes Airline: Air Canada
Source: Edmontonjournal

Air Canada confirmed Sunday that the passengers stranded in Manchester for two days are now en route to Toronto.

The airline said it will be in touch with the affected customers for a full refund.

The flight to Toronto was scheduled to leave Friday, but Air Canada had said as many as 197 passengers would have to wait until Sunday before taking off.

“We apologize for the extended delay: this does not meet our own standards and we are sorry we’ve let our customers down,” spokeswoman Isabelle Arthur said in an email to The Canadian Press.

Canada’s largest airline was taking heat from the stranded passengers over the weekend.

One person tweeted “horrendous experience. Stuck in Manchester for 2 days and no one has been in contact to tell us what’s going on.”
Another tweet to Air Canada said “A second night in Manchester… due to more flight delays. AirCanada this is not how to treat your passengers.”

Manchester residents Melanie Best and her husband had booked the flight with plans to attend a wedding celebration in Toronto.

In an email to The Canadian Press late Saturday night, a frustrated Best described their long and trying ordeal.

She said they boarded the plane Friday after a two-hour delay, then sat on the tarmac for the next five hours while mechanics tried unsuccessfully to fix a hydraulic pump. After the flight was finally cancelled the passengers were put up in a hotel and instructed to return to the airport the following day.

However, after checking in again Saturday morning, Best said repeated delays kept her and the other passengers stuck in the airport lounge until the early evening.

“Come 6 p.m. passengers were getting really stressed and angry and all gathering by customer information demanding more information,” she said.

According to Best, the passengers were told that the plane had finally been repaired and would be leaving at 8 p.m.

But after departure time came and went, the passengers were then informed the flight had once again — this time due to flight crew issues — been cancelled, and rescheduled for Sunday around noon.

“At this point people were crying and disgusted beyond belief,” she said.

On Sunday, Air Canada tweeted the flight was — finally — en route to Canada.



Loading comments for Air Canada strands passengers in Manchester for two days...


Recommended

Gediminas Ziemelis: Despite paying $164 M, Bombardier continues to risk human lives

On 10 of January Polish national carrier LOT flight LO 3924 crash-landed at Warsaw’s Chopin airport when Bombardier Dash 8 Q400 nose gear did not lock. It was the ninth similar happening with th...

AsBAA and Asian Sky Group announce marketing partnership

Hong Kong business aviation consulting firm Asian Sky Group (ASG) has been appointed as the official marketing partner of AsBAA, Asia’s non-profit representative association for business and gen...

airBaltic Serves Over 3.5 Million Passengers In 2017

The Latvian airline airBaltic in 2017 has transported a total of 3 523 300 passengers or 22% more than last year to its network spanning Europe, Scandinavia, Russia, CIS and the Middle East. It is the...

Gulfstream announces extensive 2018 schedule of product support events

Gulfstream Aerospace Corp. will host a number of product support events in 2018, including its biennial weeklong Operators & Suppliers Conference, two Customer Advisory Board meetings, two flight...