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Air Canada strands passengers in Manchester for two days

Download: Printable PDF Date: 25 Jul 2016 05:34 (UTC) category:
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Air Canada strands passengers in Manchester for two days - Airlines publisher
Tatjana Obrazcova
Country: Canada Aircraft: Airplanes Airline: Air Canada
Source: Edmontonjournal

Air Canada confirmed Sunday that the passengers stranded in Manchester for two days are now en route to Toronto.

The airline said it will be in touch with the affected customers for a full refund.

The flight to Toronto was scheduled to leave Friday, but Air Canada had said as many as 197 passengers would have to wait until Sunday before taking off.

“We apologize for the extended delay: this does not meet our own standards and we are sorry we’ve let our customers down,” spokeswoman Isabelle Arthur said in an email to The Canadian Press.

Canada’s largest airline was taking heat from the stranded passengers over the weekend.

One person tweeted “horrendous experience. Stuck in Manchester for 2 days and no one has been in contact to tell us what’s going on.”
Another tweet to Air Canada said “A second night in Manchester… due to more flight delays. AirCanada this is not how to treat your passengers.”

Manchester residents Melanie Best and her husband had booked the flight with plans to attend a wedding celebration in Toronto.

In an email to The Canadian Press late Saturday night, a frustrated Best described their long and trying ordeal.

She said they boarded the plane Friday after a two-hour delay, then sat on the tarmac for the next five hours while mechanics tried unsuccessfully to fix a hydraulic pump. After the flight was finally cancelled the passengers were put up in a hotel and instructed to return to the airport the following day.

However, after checking in again Saturday morning, Best said repeated delays kept her and the other passengers stuck in the airport lounge until the early evening.

“Come 6 p.m. passengers were getting really stressed and angry and all gathering by customer information demanding more information,” she said.

According to Best, the passengers were told that the plane had finally been repaired and would be leaving at 8 p.m.

But after departure time came and went, the passengers were then informed the flight had once again — this time due to flight crew issues — been cancelled, and rescheduled for Sunday around noon.

“At this point people were crying and disgusted beyond belief,” she said.

On Sunday, Air Canada tweeted the flight was — finally — en route to Canada.



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