At HAI HELI-EXPO, Pratt & Whitney Canada announced six new helicopter engine services as part of its ongoing transformation of the company's customer service organization and the way in which it designs and delivers programs to match the evolving needs of operators of its worldwide engine fleet. P&WC is a subsidiary of United Technologies Corporation (NYSE:UTX).
"Our customers' needs and business models are changing and we are committed to being there for them with tailored solutions," said Tim Swail, Vice President, Customer Programs, P&WC "We are focused on greater-than-ever availability and guaranteed services - driving performance optimization and mission readiness for our customers. It's a step-change in personalized customer services delivery backed by advanced data-analytics and ecommerce infrastructure."
Swail detailed the company's efforts to tailor its engine service offerings to its customer base and create a seamless experience for each operator.
"We are taking a cue from the technology industry and incorporating an agile approach to our customer service organization: creating transformation teams who are given the latitude to incubate, launch and adapt targeted solutions to address the real-world business challenges our 13,000 customers face," said Swail. "These new services and solutions are supported by the use of big data and technologies that amplify our ability to be innovative, scalable and flexible, which we believe is the key to our future success and to that of our customers."
As a demonstration of the company's ongoing transformation, P&WC unveiled six new initiatives targeted to helicopter operators including:
Certified Pre-Owned Engine Program for Helicopters:
Small Fleet Pay-per-Hour (PpH) Solution: An engine maintenance program for fleets of less than five helicopters
ESP™ Platinum with environmental repair at overhaul for operators of PW206/207 engines
Enhanced Line Replaceable Unit (LRU) Availability Program
Tailored Customer Services for Defence and Security Mission-Readiness
Mission-Ready Services for Heads of State and other VIP Transport Helicopter Fleets:
"During HAI, we meet face-to-face with hundreds of representatives of helicopter operators from around the world," says Swail. "We are looking forward to discussing our new approach - and the initiatives that are driving it - with our customers whose input will inform the future direction of our efforts to best suit their needs for further customization."
P&WC will be at HAI HELI-EXPO, booth C4432. Interested operators are invited to drop by the booth to speak with a marketing or customer service representative.
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