50 SKY SHADES - World aviation news

Bombardier Provides Enhanced Worldwide Customer Experience with Extensive Series of Customer Support Events

Download: Printable PDF Date: 08 May 2018 07:49 categories:
Publisher:
Bombardier Provides Enhanced Worldwide Customer Experience with Extensive Series of Customer Support Events - Manufacturer publisher
Tatjana Obrazcova
Country: Canada Aircraft: Airplanes
  • Bombardier to host more than 25 customer support events in 2018, including Maintenance & Operations (M&O) conferences, Advisories, Product and Service Focus Groups, Local Airport Area Roadshows 
  • Series of five M&O conferences to be hosted worldwide, including in Hong Kong, the U.S. and Croatia
  • Opportunity for customers and operators to learn more about the latest in Bombardier products and services

Bombardier Business Aircraft is demonstrating its commitment to worldwide customer experience with an extensive series of 2018 M&O conferences and regional events beginning May 8-9, 2018, in Hong Kong. These touchpoints are an opportunity for customers and operators from around the world to hear about the latest developments and relevant topics related to Bombardier’s LearjetChallenger and Global aircraft.

“These conferences are one of many ways we communicate and connect with our customers worldwide on a day-by-day, 24-7 basis,” said Jean-Christophe Gallagher, Vice President and General Manager of Customer Experience, Bombardier Business Aircraft. “Customers and operators can provide feedback on our products and services, which is invaluable information to ensure we continue to deliver exceptional products and unparalleled service”.

This year, the 2018 regional M&O conferences will travel to five cities across Asia, North America and Europe, concluding in Dubrovnik, Croatia in order to reach the fleet of 4,700 Bombardier aircraft located around the world. These regional conferences enable face-to-face meetings with customers, further building and strengthening relationships within each region and catering to their specific needs.

The 2018 regional M&O conferences are scheduled for:

  • May 8-9                       Hong Kong
  • June 11-12                  White Plains, NY
  • June 14-15                  Dallas, TX
  • June 19-20                  Marina del Rey, CA
  • September 25-26        Dubrovnik, Croatia

As in previous editions, this year’s M&O conferences will provide in-depth information on Bombardier’s latest products and services, including connectivity solutions, as well as Bombardier’s portfolio of customer response and support services. In addition, this year’s conference in Hong Kong will feature a safety session presented by Pat Daily, President, Managing Partner and a founding partner of Convergent Performance, LLC, a company dedicated to reducing human error in high-risk industries. Mr. Daily will look at the current state of professionalism in aviation.

In addition to the five M&O conferences, Bombardier has a full roster of worldwide customer-focused events planned in 2018 to cater to its customers and operators located around the world, including four product and service focus groups, eight customer advisories, six local airport area roadshows and its annual Safety Standdown seminar.



Loading comments for Bombardier Provides Enhanced Worldwide Customer Experience with Extensive Series of Customer Support Events...


Recommended

New milestone for Emirates Flight Training Academy - Flying solo

The big day had finally arrived, and Mohamed Al Dosari spent the morning in eager anticipation of the moment he would make history. As soon as he strapped himself into the Cirrus, his trained mind too...

Cathay Pacific acquired Hong Kong Express Airways

Cathay Pacific acquired of Hong Kong Express Airways, which is now its wholly owned subsidiary. However, HK Express will remain a stand-alone low-cost carrier to serve a niche value mar...

Happy centenary to GKN Fokker!

On 21 July, GKN Fokker marks its centenary. Exactly 100 years ago, aviation pioneer Anthony Fokker registered the ‘’Nederlandsche Vliegtuigenfabriek’’ which led to the formatio...

Thousands of airline passengers now have access to EAN inflight broadband

The European Aviation Network (EAN), the fastest inflight broadband service in Europe, is now being offered by airlines to more than 30,000 passengers across the continent each day, allowing them to s...