50 SKY SHADES - World aviation news

You always have a chose

Date: 12 Oct 2016 11:43
Author:

I am always happy to share positive experience about flying. pity that this time it is questions raising experience.

When you are a regular flyer you are used to have different issues and to be honest, the best ever is an airline being nice, fast and effective in solving them.

It is far from being the biggest, the richest airline or something else. It is being clients oriented. At least in my personal opinion.

So I was flying an airline quite often....several times a month...same destination. I saw the service getting a bit different, less cool, then a bit more... then I faced a huge error in their system less than 24 hours before the departure with small kid without being sure they will solve it. The so called support would not work if only I would not be so persistent. Next time I had first problems with connecting bus. But then I was just kicked out despite the reservation as the driver had compatriots to take to the bus. Huge European hub, domestic for the airline. I was immediatly at client service to see what is the reason of this situation, what they will offer as a solution. I am not even telling about the fact that there I found out that they are not even responsible for the bus, no matter that it has their brand name.... Best ever client service answer was - YOU CAN ALWAYS CHOOSE ANOTHER AIRLINE! and then I contacted customer support, even got official registration number for my letter..... It takes already 8 weeks I am waiting for anything like an answer from amazing customer relation department. What I can say....Bravo! You made me choose another airline to be treated with some respect!



Loading comments for You always have a chose...

Recommended

FAI Mamaia WEAF 2009

Svetlana Kapanina | Best Pilot of the Centuryhttp://www.kapanina.comFacebook: https://www.facebook.com/KapaninaSvetlana/Instagram: https://www.instagram.com/svetlana_kapanina/agent: Ideal Sports Netwo...

FAI World Grand Prix 2007

Svetlana Kapanina | Best Pilot of the Centuryhttp://www.kapanina.comFacebook: https://www.facebook.com/KapaninaSvetlana/Instagram: https://www.instagram.com/svetlana_kapanina/agent: Ideal Sports Netwo...

Flying with kids

I am travelling a lot... I thought I am aware more or less of rules and regulations, even habits in commercial aviation and airports... Last boarding flying with family, friends and our little daugthe...

Russian Fantasia 2007

Svetlana Kapanina | Best Pilot of the Centuryhttp://www.kapanina.comFacebook: https://www.facebook.com/KapaninaSvetlana/Instagram: https://www.instagram.com/svetlana_kapanina/agent: Ideal Sports Netwo...

25th FAI World Aerobatic Championships 2009

Svetlana Kapanina | Best Pilot of the Centuryhttp://www.kapanina.comFacebook: https://www.facebook.com/KapaninaSvetlana/Instagram: https://www.instagram.com/svetlana_kapanina/agent: Ideal Sports Netwo...

Strasbourg Christmas Markets: a success story dating back to 1570

Attention everyone - Christmas time is coming!Strasbourg is a magic place to live this most wonderful time of the year. This is the first time you can take a flight and discover Strasbourg and its Chr...

Discovery flight over Strasbourg

Amazing opportunity to discover helicopter flying and Strasbourg beaty on 16 and 17 of May!Attention! The price is more than special for this event. Make your reservation on strasbourg@mbh.fr or...

When hosting and friends matters

First of all - everyone who sent me the email, sms, whatsapp, facebook message and LinkedIn inmail....Thank you! You have no idea how great it is to find out so many peoples are worried what is wrong...

Happy Birthday to the future pilot!

As the mother of future pilot ( at least Ria is more than sure about her choice) I want to use this chance and send my very best wishes to my amazing girl, who turned 5 years old today!I am for sure g...

Dassault Aviation Photo Competition, the Rafale or Falcon in flight: Take your chance!

To everyone who wants to participate - pay attention and take your chance!You are a professional or an amateur photograph. You are over 18. Send your best pictures before 9 June 2017, 12am (Paris Time...