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BA’s Abigail Comber finds her passion in customer service

There is one certainty for Abigail Comber, head of customer for British Airways, and it is this: passengers who fly business and first expect a good night’s sleep before they land. “We want people to walk off a plane feeling they’ve had a great experience and they’re fully ready for whatever lies ahead,” says Comber, who has been with BA since 2002 and overseen all...

British Airways flight evacuated after 'female passenger boards with fake passport'

A British Airways flight to London City Airport from Ibiza was evacuated after a female passenger was discovered with a 'fake passport'. Police were called onto the plane at Eivissa airport after crew became suspicious of very nervous-looking woman, reports Periodico de Ibiza. Gabriel Gimenez, who was travelling on the flight to Dublin via London, said the crew removed...

British Airways celebrates ba.com Christmas birthday

Michael Jackson’s Earth Song was the festive number one, kids were going crazy to have the must-have ‘Pogs’ as presents, there was a run on Cranberries thanks to Delia Smith’s latest Christmas recipes – and ba.com was about to make its debut on the internet. The worldwide web was still finding its feet and few people really understood how big a difference the inter...

IAG converts 15 A320neo options into firm orders

International Airlines Group (IAG) has firmed up options for a further 15 A320neos. “IAG and its airlines are one of Airbus’ most prestigious and loyal customers with fleets and orders covering the full range of our products,” said John Leahy, Chief Operating Officer – Customers. “IAG is one of the biggest customers for Airbus single aisle aircraft and demonstrates...

British Airways Boeing 777-200 jet that dramatically caught fire to be repaired and returned to service

The passenger jet which caught fire at Las Vegas airport just before takeoff last September is to be repaired and returned to service. The Boeing 777-200, with 172 people on board, was around 20 seconds into its takeoff run and approaching a speed of 90mph when the left engine suddenly burst into flames. Although a final report into the incident won't be issued for some time, according t...

British Airways price fixing fine overturned

A total fine of nearly €790 million placed on British Airways, Air France-KLM and several other airlines was overturned by the General Court of the European Union on the grounds of “inconsistencies” in the original decision. The original ruling by the European Commission (EC) “describes a single cartel, constituting a single and continuous infringement. “However,...

British Airways boss threatens to shift business abroad

The boss of British Airways’ parent group earlier this week threatened to develop the business abroad rather than in Britain after the government further delayed a decision on expanding airport capacity. Prime Minister David Cameron had promised a decision on where to expand airport capacity in southeast England by the end of the year, but last week said no decision would be taken until a...

UAE to Miami business class with British Airways – review

With no Middle East airlines flying direct to Miami, British Airways has stepped in with a new route from the UAE to the Florida city via London Heathrow. Travelling with a Club World business class ticket on the leg from London to Miami, the relaxation began in BA’s Heathrow lounge with a complimentary massage followed by a light snack – a classic British breakfast sandwich. On...