50 SKY SHADES - World aviation news

Leading Business Jet Industry in Product Support -Dassault Aviation

Download: Printable PDF Date: 11 Aug 2019 01:37 categories:
Publisher:
Leading Business Jet Industry in Product Support -Dassault Aviation - Manufacturer publisher
Tatjana Obrazcova
Country: France Aircraft: Airplanes

 The multi-year effort to establish a level of customer service second to none in the business jet sector of Dassault Aviation are finally awarded with top position in two of the business aviation industry’s leading gauges of customer satisfaction, product support surveys. After several straight second and third place finishes, Dassault was voted #1 overall in the AIN survey and led the field in Parts Availability, Parts Cost, AOG Response, and Overall Aircraft Reliability. In the ProPilot survey, Dassault took the #1 spot overall, as well as placing first in Spares Availability and Service Satisfaction. 

“These survey results attest to the many different steps we have taken in recent years to improve our global service center network, spare parts availability, AOG support and training services. It’s also a direct result of the unwavering commitment to excellence by our employees,” said Eric Trappier, Chairman and CEO of Dassault Aviation. “However we realize that retaining industry leadership in product support is a continuous effort and we will do our utmost to maintain and elevate the standard of customer service we have achieved.” 

The top finish — the first time Dassault has placed first in both the Pro Pilot and AIN surveys — also reflects new improvements made over the past twelve months. In the first half of the year, the company expanded its global Maintenance, Repair and Overhaul (MRO) network with the acquisitions of ExecuJet’s global maintenance business,  TAG Aviation’s European maintenance network and RUAG’s MRO operations in Geneva and Lugano, Switzerland. It also enhanced spares performance and operator support by opening a new flagship, state-of-the-art distribution center near Charles de Gaulle airport in Paris and moving technical personnel closer to customers and their destinations.

These enhancements followed a number of innovative customer support solutions introduced previously, including FalconResponse — a comprehensive portfolio of AOG support services supported by a pair of dedicated Falcon 900s (Falcon airborne support) available day and night to transport technicians, parts and tools to return an AOG aircraft to service and provide alternate lift to passengers if needed. Dassault remains the only OEM to offer this type of dedicated service. 



Loading comments for Leading Business Jet Industry in Product Support -Dassault Aviation...


Recommended

Future at Orlando Sanford Airport Location: Constant Aviation sets sights

In just three years since acquiring its Orlando Sanford International Airport facility,Constant Aviation has added nearly 35,000 square feet of hangar space and invested more than $2 million in p...

Breakthrough cabin enhancements for Praetor 500 and Praetor 600

Welcome a series of breakthrough cabin enhancements for its Praetor 500 midsize and Praetor 600 super-midsize business jets, consolidating the Praetor position as the best cabin environment among...

Summer 2021- airBaltic to offer 21% more routes - 82

airBaltic has announced the new network of the summer 2021 with the first 15 seasonal destinations from Riga that in 2020 were postponed due to COVID-19 outbreak. In total airBaltic wil...

Austrian Airlines increases offer to 40 percent until the end of October

Austrian Airlines has published the remaining summer flight schedule 2020, which will run until the end of October. By then, Austria's home carrier will double its offer from the current 20 percen...